Effective Date: August 4, 2026

Last Updated: August 4, 2026

This Cancellation & Refund Policy (the "Policy") applies to the one-time upfront coordination fee (the "Coordination Fee") charged by Key Ready Home Concierge LLC ("Key Ready," "we," "us," or "our") for its project-coordination and Vendor-matching services. This Policy does not govern amounts charged directly by a Vendor for labor, materials, or installation, which are subject to that Vendor's own cancellation and refund terms.

1. Booking and the Coordination Fee

When you book Services through GetKeyReady.com or otherwise engage Key Ready, you agree to pay the Coordination Fee at the time of booking. The Coordination Fee compensates Key Ready for the time and work involved in understanding your project needs and matching you with an appropriate Vendor from our network.

2. Cancellation Before a Vendor Match

If you cancel your request before Key Ready has matched you with a Vendor, you are entitled to a full refund of the Coordination Fee, less any payment processing fees actually incurred by Key Ready, within 7 business days of your cancellation request.

3. Cancellation After a Vendor Match

Once Key Ready has matched you with a Vendor and made the introduction, Key Ready has performed the core service for which the Coordination Fee was charged. Accordingly:

• If you cancel after a Vendor match has been made but before the Vendor has begun work, you are entitled to a partial refund of 50% of the Coordination Fee.

• If you cancel after the Vendor has begun work, the Coordination Fee is non-refundable.

4. Rescheduling

If you need to reschedule a project after a Vendor match has been made, please contact Key Ready and/or the Vendor directly as soon as possible. Rescheduling does not entitle you to a refund of the Coordination Fee, provided the project is still completed by the matched Vendor. Rescheduling requests made with less than 24 hours' notice may be subject to a separate fee charged by the Vendor, per the Vendor's own policies.

5. Vendor No-Shows or Unsatisfactory Matches

If a matched Vendor fails to show up for a scheduled appointment without reasonable notice, or if Key Ready is unable to identify a suitable Vendor for your project within a reasonable time, you may request:

(a) A re-match with a different Vendor at no additional Coordination Fee; or

(b) A full refund of the Coordination Fee, at Key Ready's discretion, if a suitable re-match cannot be made.

This remedy applies only to Key Ready's matching service. Any dispute regarding a Vendor's workmanship, pricing, or the quality of completed work is between you and the Vendor directly and is not covered by this Policy or eligible for a refund of the Coordination Fee.

6. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us at:

Key Ready Home Concierge LLC

Email: jason@getkeyready.com

Phone: (623) 293-0267

Please include your name, service address, and booking details in your request. Refunds, where applicable, will be issued to the original payment method.

7. Changes to This Policy

We may update this Policy from time to time. The version in effect at the time of your booking will govern that booking, and we will post the revised Policy on this page with an updated "Last Updated" date for future bookings.